Privacy Policy

How we handle your personal data

Who we are

Keanu Residences operates this website to present private residential opportunities in Bali, manage buyer enquiries, support account access, shortlist activity, reservations, and related advisory services.

For privacy questions or requests, please contact us at residences@keanubali.com or by phone at +62 811 9001 0008.

Information we collect

We collect information you provide directly, including your name, email address, phone number, password, enquiry details, residence preferences, profile details, consultation requests, and any message or document you choose to submit.

When you use account, shortlist, reservation, checkout, or profile features, we may process account status, OTP verification data, selected residences, reservation records, payment status, transaction references, and customer support history.

We also collect technical and usage information such as IP address, browser and device information, pages viewed, actions taken on the website, referral information, session identifiers, cookies, local storage tokens, and security logs.

How we use your information

We use your information to create and secure your account, verify your email address, respond to enquiries, arrange private consultations, manage residence shortlists, process reservation workflows, provide payment checkout, send service updates, improve the website, prevent fraud, and comply with legal or accounting obligations.

Where you consent to receive updates about Keanu Residences, we may use your contact details to send relevant information about residences, availability, site visits, and related services. You may opt out of marketing communications at any time.

We process personal data where it is necessary to provide requested services, perform a contract or pre-contract steps, comply with legal obligations, protect the security of the website, pursue legitimate business interests, or where you have given consent.

For visitors and customers in Indonesia, we aim to handle personal data in line with Indonesia's Personal Data Protection Law, including principles of transparency, limited purpose, security, and respect for data subject rights.

Payments

Reservation payments are handled through Stripe. We do not store complete card numbers on our website. Stripe may process payment details, billing information, fraud checks, and transaction data under its own privacy and security terms.

We may store payment status, reservation identifiers, transaction references, and related records needed to confirm, support, audit, or reconcile a reservation.

Cookies and similar technologies

The website uses cookies, browser storage, and similar technologies to keep you signed in, refresh secure sessions, remember account state, protect the website, and understand how visitors interact with pages and residences.

You can control cookies through your browser settings, but disabling essential cookies may prevent login, reservation, checkout, or profile features from working correctly.

We share personal data only where needed to operate the website and services. This may include hosting and infrastructure providers, email or OTP delivery providers, CRM and enquiry management tools, payment providers, analytics or activity logging systems, professional advisers, and authorities where required by law.

We do not sell your personal data.

International transfers

Because Keanu Residences may use cloud, payment, communication, and operational providers outside your country, your information may be processed in Indonesia or other jurisdictions. Where this happens, we use appropriate contractual, technical, and organisational safeguards.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Account data is generally kept while your account remains active. Enquiry, reservation, payment, tax, legal, and support records may be retained for up to seven years or longer where required by law.

When information is no longer needed, we delete, anonymise, or securely archive it according to operational and legal requirements.

Security

We use technical and organisational measures designed to protect personal data, including encrypted transport, access controls, authentication controls, session security, and monitoring for misuse.

No online service can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

Your rights

Depending on your location, you may have rights to request access to your personal data, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your data is processed.

To exercise these rights, contact residences@keanubali.com. We may need to verify your identity before completing a request.

Third-party links

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or data handling.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes may also be notified through the website or by email where appropriate.